As you are kindly aware, we always try to create unique products with the attractive look and durability. Teequilla Team work hard to make the brand a synonym of high quality. All of Teequilla products – Simply Artwear, as well as Teequilla Runaway - are extensively tested and reviewed. But sometimes in order to achieve the perfection we make mistakes! There is no question that this time the product did not meet the very high standards our customers have come to expect and should continue to demand.
Therefore, we request you to fill up the online form or send us a notice by post-mail and send the faulty product to:
Koralowa Street 103
You can exchange your merchandise for other available Teequilla products or receive a refund back*. We will provide a substantive response to your problem and a suitable solution within 14 working days of receiving the package delivered to Teequilla Team. You will be able to see the current status of your complaint in your user panel as “complain handling”, “return money”, “return product”, etc. We accept full responsibility for the mistake and assure you we are taking the necessary steps to prevent it from happening in the future. Thank you for bringing this matter to our attention.
We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact us. Kindly note, that we change our products very often, so that you can find the best one without waiting for months. Hence, we promise you that the highest quality standards will be met in the future because protecting our reputation for delivering the best product on the market is a key priority for us.
* including the shipping cost